Cameron Ciepluch
Service Desk Technician
A little about me!
I'm an IT professional driven by a simple goal: making complex technology easy and accessible for everyone I support. Day to day, I bring patience, clear communication, and dependable problem-solving to user support. Off the clock, you'll usually find me in my homelab configuring firewalls, managing virtual machines (VMs), and diving into new concepts.
Project(s) I'm currently working on
In my home lab, I am building a personal environment to practice system administration, networking, and monitoring:
Virtualization with Proxmox- I built and configured a 3-node Proxmox VE cluster to run multiple Windows and Linux virtual machines(VMs). This setup allows me to experiment with server configurations, software deployments, scripts, and troubleshooting in a controlled environment.
Monitoring with Raspberry Pi 5- I deployed a Raspberry Pi 5 as a lightweight monitoring node, using Grafana and Prometheus to track system performance and resource usage across my VMs.
Networking and VLANs- I configured a managed switch to test VLAN segmentation, basic networking setups, and remote access workflows. I have installed OPNsense as a dedicated firewall to manage custom routing and network traffic controls.
Certifications
CompTIA A+
Cisco Certified Support Technician - Networking
CompTIA Network +
CompTIA Security+
Jan 2024 - Oct 2028
Jan 2025
Oct 2025 - Oct 2028
Estimated Sep 2026
I'm continually expanding my home lab and plan to:
Build a NAS to explore centralized storage and backup strategies.
Finalize the OPNsense configuration with custom firewall rules and an IDS to monitor the network.
Configure Pi-hole on the Raspberry Pi 5 to handle local DNS resolution and network-wide ad blocking.
These upcoming additions will allow me to deepen my understanding of storage, networking, and infrastructure management, preparing me for more advanced IT and help desk challenges.
Home lab for Virtualization & Networking
Experience
Customer Service Representative
Sentry Insurance
Oct 2025 - Present
Resolve 50+ tickets weekly on average across hardware, software, and network connectivity, while meeting or exceeding SLA metrics.
Manage the end-to-end lifecycle of support tickets, ensuring detailed documentation of root causes and resolutions to build the internal knowledge base.
Collaborate with different IT support teams on upgrades and software roll-outs.
Resolved customer issues and inquiries through active listening, clear communication, and efficient problem-solving.
Analyzed customer needs and explained product features to guide them in the selection process.
Provided up-to-date information using internal systems, POS tools, and inventory databases.
May 2024 - Oct 2025
Sherwin Williams
Sales Associate
Administered user accounts, group memberships, and password resets in Active Directory.
Prepared laptops for new employees, including imaging, updating, and software installation.
Assisted with decommissioning hardware and performing secure data wipes.
May 2025 - Aug 2025
Marathon County
IT Help Desk Technician - Intern
Maintain a 90%+ quality score through accurate documentation, system, navigation and call practices.
Resolve customer inquiries using internal knowledge bases and escalate issues through proper channels.
Guide customers through loss reporting while verifying details with precision and attention to requirements.
Jan 2026 - Present
NorthWinds Technology Solutions
Service Desk Technician
Technical Skills
Systems & Infrastructure: Windows, Linux, Active Directory, Proxmox VE, Virtualization
Productivity & Tools: Microsoft 365/Admin Center, ServiceNow, Jira, Endpoint Central, Dameware
Networking: TCP/IP, DHCP, DNS, VLANs, OPNsense
Education
University of Wisconsin - Milwaukee
Bachelor of Science
Major in Information Science and Technology
Cumulative GPA: 3.7 / 4.0
Milwaukee, WI
Aug 2025
Contact Me
Reach out if you want to chat about projects, certifications, or tech support.
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